Find the Answers to Your Questions

Simply enter your required specifications into our custom online calculator and click ‘Calculate’ to generate your personalised label quote. The result? You’ll instantly receive a price for the self-adhesive roll labels you need, allowing you to place your order right away and get your job into production as quickly as possible.

Our Sample Book includes examples of all the self-adhesive label materials featured in the online calculator, helping you choose the perfect stock for your application.

Yes, one of the key advantages of digital printing is the ability to produce multiple label varieties within a single print run—provided they share the same shape, dimensions, finish, and material. This makes it a highly cost-effective solution for producing a range of designs or product variants.

To specify the number of versions to be included in one run, simply enter the desired number into our Online Calculator.

No problem — you can easily generate multiple quotations by entering different job specifications each time. Our online calculator is designed with ease of use in mind, making it simple to compare options and find the best solution for your needs.

Self-adhesive labels on rolls—commonly known as roll labels—are labels that come with a pre-applied adhesive. They can be easily applied by simply peeling them from the backing and sticking them onto the desired surface, either manually or using a labelling machine.

At Prime Labels, we produce labels on rolls because they offer flexibility and ease of handling during both processing and application, particularly in packing or bottling lines. In addition to their practicality, roll labels can be finished in a variety of ways, making them not only functional but also visually striking.

Of course. In the second step of the ordering process, you have the option to define the winding direction of your label rolls. You can choose from the following options.

This is entirely up to you. If you have a preferred number of labels per roll, simply let us know — you can also enter this information directly when placing your order using our online calculator.

If you’re applying your labels with a machine and require a specific maximum roll diameter, this can also be specified during the ordering process to ensure compatibility with your equipment.

Yes, you can print using a thermal transfer printer on our gloss or matt white paper, as well as on our matt white polypropylene (PP) and labels finished with a protective varnish.

When processing roll labels, a distinction is made between manual and mechanical application.

In manual processing, labels are applied to products by hand. In automated processing, labels are applied using a labelling machine. Depending on your method of application, there are a few important factors to consider when placing your order. To ensure smooth processing, it’s essential to specify the correct winding direction and roll core diameter during ordering.

This ensures fast production and seamless integration into your packaging or labelling process.

Our recommendation:
Apply the labels to clean, and if necessary, sterilised surfaces. If you are applying labels by hand, we recommend wearing gloves to avoid leaving invisible grease marks or fingerprints. Additionally, we suggest keeping the products at a stable temperature for at least 48 hours after labelling to prevent wrinkles or lifting. Please note that bubbles may form on uneven surfaces.

We print on a wide range of self-adhesive label stocks, including both paper and film substrates. To learn more about the paper types we offer, please refer to our material guide.

Roll labels with hot foil stamping are especially popular for standing out from the competition and attracting customers’ attention to your product. Labels with hot foil are often used in the wine, champagne, spirits or cosmetics industry, as well as on high-end foods.

The glossy finish and vibrant colours of stamping foils add an extra layer of quality and sophistication to your labels—whether used for text, logos, decorative elements, or edging around images. We create a custom stamping tool specifically for your label, giving you complete freedom in your design.

The foil is applied using heat during the finishing process to create a striking and durable effect. Thanks to decades of experience with wine labels, we’re able to apply hot foils in-house—ensuring your labels achieve a premium look while remaining cost-effective.

Our silver and gold hot foils are the most commonly used options, but we also offer a wide variety of other colours to suit your design needs. Looking for something highly specific? No problem! We work with premium hot foils, and if your desired foil isn’t currently in stock, we can source it quickly and use it for your print job.

Simply contact us if you’re looking for a particular hot foil – we’re happy to help!

Want to see exactly how your labels will look once produced? We’re happy to provide a colour proof for a small fee. This proof can also be used for accurate colour matching during the production process.

If you require a press proof, we’d be glad to discuss your needs and arrange it with you individually. Please don’t hesitate to get in touch.

Standardised procedures—such as colour matching with previous runs—combined with state-of-the-art measurement techniques and rigorous quality control, ensure consistent quality throughout each production run. Our colour management system meets Process Standard Offset requirements, and we actively work to minimise colour variation by continually training our staff and investing in the latest technology.

If, despite these efforts, you are not completely satisfied with your labels, please don’t hesitate to contact us via the Contact Form or call our customer service team. We’re always happy to assist you.

Our standard production time is 5–10 working days from the moment your artwork is received and approved in our system. Once your print data is uploaded, we’ll provide you with a more accurate delivery date.

Delivery times can vary depending on the label type, any special finishes selected, and current production volumes. An estimated delivery date is always provided in both the online calculator and your personalised quotation.

We aim to be as flexible as possible and will always do our best to meet your specific requirements.

You can pay for your jobs using Paypal or credit card (VISA, Amex or MasterCard).

Orders for delivery within Australia are always free with standard delivery. If the labels are to be delivered outside of Australia extra costs will  be payable, according to the quantity of labels and destination country.

Your items will be securely packed and shipped by Australian Post or Star Track. Standard shipments are free of shipping charges.

In the top right-hand corner of our homepage you’ll find a link to the Login section. Here you can also find our signup page where you can enter a few details and register with Prime Labels. One or two clicks later and your account will be ready! You can of course choose your own secure password.

Yes. We dislike spam just as much as you do and never pass on your information to third parties. Your account with us is also password protected.

Please contact our customer service team to request this. Write to us using the contact form or feel free to call our customer service team. We’re always happy to help, even if we’re sad to see you go!

Yes. You can enter and edit alternative delivery addresses in the »my Prime Labels« area once you’re logged into your account.

Cancellations can be made by telephone or email. Cancellation is only possible if the job has not yet been passed to production.

If, despite our high quality standards, you notice any deficiencies in production, please contact us and we will take care of your concern.

Please send us an e-mail at info@primelabels.com.au, quoting the relevant order/delivery note or invoice number, and describe your concern – please include picture or video material showing the reason for the complaint.

We take any issues you experience seriously and prioritise resolving them as quickly as possible. Our team will actively work to identify the cause and will be in touch with you as soon as possible. If the issue cannot be clearly identified via email or based on the photos and videos provided, we may need to inspect the goods on site to conduct a thorough investigation and, if necessary, take corrective action. We kindly ask for your understanding that we are unable to issue a refund without first completing a quality control assessment.

You’re welcome to return the rejected labels to us free of charge for proper disposal.

If you have particular requirements which cannot be specified within our online calculator then please do get in touch with us to discuss these. Whilst the online calculator offers the fastest option for you, we are of course happy to talk through orders with you on the phone or via email.

We have a comprehensive guide to help you get your artwork print-ready. Please visit our Artwork Guideline page for more information, where you can download Guidelines and Checklist for your Artwork.

At Prime Labels, the sustainable use of natural resources is a priority. We strive to make our production processes as environmentally friendly as possible. Our printing plates are produced without the use of chemicals, and we utilise the latest technology to minimise waste.

In support of responsible sourcing, the majority of our materials are FSC-certified. We also offer a range of sustainable alternatives, such as our eco-friendly Grass Paper, giving our customers the option to make more sustainable choices.

Please ensure you have installed the most up-to-date version of your browser. We particularly recommend using the Mozilla Firefox and Google Chrome browsers. Prime Labels also uses JavaScript to provide certain functionality (such as the Online Calculator). Please therefore ensure that JavaScript is enabled.

There is a link at the bottom of each newsletter which you can use to unsubscribe.

We are an innovative and growing company and open to new ideas. You are welcome to send us your request by email or using the Contact Form.

No problem. Write to us using the Contact Form or call our customer service team. We’re always happy to help.