Online Label Printing Guide

By using online tools and systems to streamline and enhance every aspect of our business-customer service, production, and even delivery we ensure prime service for you.

Our website is the core of both our marketing strategy and our customer support. These days customers are far more savvy about their options, and will do their research (usually online) before they even make contact with a label printing company, let alone choose one. So we needed a website that would meet their expectations and answer any questions they might have.

They can learn about our digital label printing methods and philosophies, find out how to provide ‘print ready’ artwork, and get an instant quote using our online calculator.

But we also believe in having people on standby to answer any questions the customer might have. So have also a great customer service team customers can talk to ensure they understand every aspect of the ordering process.

The more we can help them help themselves online, the more effectively we can help them when they ask for it.

We see the Online Calculator as a key research tool for buyers of printed labels on rolls. What could be more useful than receiving an instant online quotation for your label requirement? Unsure on which materials and finishes you should be using?

We’ve thought about this and have therefore developed the PrimeLabels.com.au Sample Pack; the materials and finishes that you find in the Sample Pack are the materials and finishes that you can calculate online; the tools have been designed to be used together for a comprehensive review of our materials, quality and pricing structure.

Are the prices seen on the Online Calculator real? In short, YES! Our Customer Service team offer the same prices that our Online Calculator shows; even better, our Customer Service team use the Online Calculator. You have to believe in what you offer, right?

Registering an account with us gives you more. The Online Calculator offers the very minimum and standard materials; it’s important that our Online Calculator remains accessible. If you are professional label user and know exactly what you need then we of course have a catalogue of additional materials and adhesives that we can personalise your Online Calculator with – simply get in touch.

We are of course able to personalise your Online Calculator tool in other ways too; with a trade discount for example. High-volume and loyal customers that use the Online Calculator tool and system do receive preferential rates; we see it as a saving on our administration costs.

So you’ve made your choice, and placed your order. What happens next?

Well, if you log into your account you can track your order through our production process. Of course, we’ll keep you up to date by sending you an email when we start production and when we dispatch your order. We’ll also send you the courier’s tracking code so you know where it is once it leaves our facility.

And you can quickly look up the details of not only your current but also any previous orders.

Yes, we’re an online label printing company. But that doesn’t mean we’re a faceless organisation you can never get in touch with. We still consider our customer service team an important part of our business. We created our online system to streamline our processes and make ordering your printed labels as easy as possible. Which means our customer service team has more time to discuss your project (and build some exciting relationships along the way).